Passengers must be at the check in point an hour before travelling. If the passenger misses the departure, they are not entitled to any refund. Passengers must present to the authorized personnel of the vessel their ticket, passport, identity card or other valid travel documents.
The company reserves the right to deny embarkation to any individual who, according to the best of company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity.
During embarkation and voyage, authorized person conducts ticket controls. While these checks take place the passengers are obliged to demonstrate both their tickets and the supporting documents concerning a commercial reduction in the case that a reduction ticket has been issued.
Any passenger, who wish to change the destination that is on the ticket, must notify the Financial Officer and pay the difference.
Passengers, who travel to a different destination than the one that appears on the ticket, will be amenable to a fine and other legal procedures.
Any passenger who travels without ticket will be delivered to the Port Authority as a stowaway.